Privacy Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.

Privacy Policy - the basics

Privacy Policy for Triple T Training

Effective Date: 04/07/2026
Last Updated:

Triple T Training are committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our services, visit our website, contact us, or attend our construction training courses.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection legislation.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. About Triple T Training

Triple T Training provides professional construction training, health and safety education, competency assessments, certification support, and related training services for individuals, contractors, employers, and organisations operating within the construction industry.

2. Data Controller

Triple T Training is the Data Controller responsible for your personal information.

Contact Details

Triple T Training

Address: Yew tree barn studios

Stone Street

Stanford

Ashford

TN25 6DH

Telephone: 0208187791

Email: information@triplettraining.com

Website: triplettraining.net

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the details above.

3. Information We Collect

Depending on the services you use, we may collect the following information.

Personal Identification Information

Full name
Date of birth
Home address
Email address
Telephone number
Emergency contact details

Training Information

Courses booked
Attendance records
Assessment results
Practical assessment outcomes
Certification records
Qualifications obtained
Previous training history
Continuing Professional Development (CPD) records

Financial Information

Where payments are made directly:

Billing address
Payment history
Invoice details

We do not store full payment card information. Payments are processed securely by third-party payment providers.

Website Information

When you visit our website we may collect:

IP address
Browser type
Device information
Operating system
Website usage
Cookies
Referring websites

Communications

We keep records of:

Emails
Telephone conversations (where recorded)
Enquiries
Complaints
Feedback
Live chat conversations (if applicable)

4. Special Category Data

Certain construction training programmes may require us to process limited special category data where necessary, including:

Medical conditions affecting training participation
Disabilities requiring reasonable adjustments
Accessibility requirements

This information is only collected where necessary and processed under Article 9 of the UK GDPR.

5. Why We Collect Your Information

We use your personal information to:

Register learners
Deliver training courses
Conduct assessments
Verify identity
Produce certificates
Book examinations
Issue qualifications
Maintain learner records
Process payments
Respond to enquiries
Provide customer support
Meet legal obligations
Prevent fraud
Improve our services
Comply with awarding organisation requirements
Conduct internal audits
Maintain health and safety records

6. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Legal Obligation

To comply with applicable laws and regulations including health and safety legislation.

Legitimate Interests

To operate and improve our business while protecting your rights.

Consent

Where required, such as for marketing communications or the processing of certain special category data.

You may withdraw consent at any time where processing relies on consent.

7. Construction Industry Certification

To obtain construction-related qualifications and cards, we may share your information with relevant awarding organisations, accreditation bodies, or certification schemes as required. This may include your name, date of birth, learner number, assessment results, and other information necessary to verify your training and issue qualifications.

8. Who We Share Information With

We only share information where necessary.

This may include:

Awarding organisations
Accreditation bodies
Examination providers
Employers (where they have booked your training)
Payment processors
IT service providers
Website hosting companies
Cloud storage providers
Professional advisers
Accountants
Legal advisers
Insurance providers
Government agencies
Law enforcement where legally required

We never sell your personal information.

10. Data Security

We use appropriate technical and organisational measures including:

Secure encrypted systems
Password-protected databases
Secure cloud storage
Firewall protection
Anti-virus software
Multi-factor authentication where appropriate
Access controls
Staff confidentiality agreements
Secure document disposal
Regular security reviews

Despite our efforts, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Data Retention

We only retain personal information for as long as necessary.

Typical retention periods include:

InformationRetention Period

Training recordsUp to 10 years or longer where required by awarding bodies

CertificatesDuration required by awarding organisation policies

Financial records6 years following the end of the financial year

Website analyticsUp to 26 months

Marketing recordsUntil consent is withdrawn

Complaint recordsUp to 6 years

Where legislation or awarding bodies require longer retention periods, these will take precedence.

12. Your Rights

Under UK GDPR you have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion where applicable
Restrict processing
Object to processing
Withdraw consent
Data portability
Lodge a complaint with the Information Commissioner's Office (ICO)

We will normally respond within one calendar month.

13. Cookies

Our website may use cookies to:

Improve website performance
Remember preferences
Analyse website traffic
Improve user experience
Support website security

Users can manage cookies through their browser settings.

14. Marketing

We may contact you regarding:

Refresher training
New courses
Health and safety updates
Industry news
Special offers

Marketing communications will only be sent where legally permitted or with your consent.

You may unsubscribe at any time.

15. CCTV

If training is delivered at premises using CCTV, images may be recorded for:

Health and safety
Security
Crime prevention
Incident investigation

CCTV footage will only be retained for as long as necessary.

16. Photography and Video

During certain training sessions we may take photographs or video recordings for:

Assessment evidence
Quality assurance
Promotional materials

Where photographs are used for marketing purposes, we will obtain your consent unless another lawful basis applies.

17. Children's Privacy

Our services are generally intended for individuals aged 16 and over. Where we provide training to younger learners, parental or guardian consent will be obtained where required by law.

18. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.

19. Automated Decision-Making

Triple T Training does not make decisions based solely on automated processing that have legal or similarly significant effects on individuals.

20. Data Breaches

Should a personal data breach occur, we will investigate promptly and notify affected individuals and the Information Commissioner's Office where required under UK GDPR.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. The latest version will always be available on our website, and the "Last Updated" date will indicate when changes were made.

22. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact: